Privacy Policy
1. Introduction and scope
This Privacy Policy explains how ECOCOMPARE LTD ("we", "us", "our") collects, uses, stores, and protects personal data when you visit ecocompare.work, engage our business support services, receive facilities management assistance, or contract for waste management and remediation works across the United Kingdom. We are committed to transparency and to processing personal data lawfully, fairly, and in a manner that respects your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We act as a data controller for personal data we determine purposes and means of processing, including client contact records, employee data, supplier details, and marketing preferences. We act as a data processor when we handle personal data on documented instructions from corporate clients, for example personnel lists supplied for access control at managed sites or customer records processed during outsourced administrative tasks. Processor arrangements are governed by written contracts that meet Article 28 UK GDPR requirements.
This policy applies to personal data processed through our website, client portals, email, telephone, paper forms, on-site visits, mobile applications used by our field teams, and integrations with client systems where permitted. It does not replace privacy notices provided by our clients when they remain controllers of employee or customer data we process on their behalf.
2. Data controller details
The data controller is ECOCOMPARE LTD, registered in England and Wales, with registered office at 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. For data protection enquiries, contact or telephone +44 7522 341155. You may also write to our Data Protection Lead at the same address. We cooperate with the Information Commissioner's Office (ICO) and maintain records of processing activities as required by Article 30 UK GDPR.
3. Personal data we collect
3.1 Website and enquiry data
When you browse our website or submit a Focus Request through contact.html, we may collect your name, job title, organisation, email address, telephone number, message content, service interests, and technical data such as IP address, browser type, device identifiers, and referral URLs. We use this information to respond to enquiries, provide quotations, improve site performance, and maintain security logs.
3.2 Client and contract data
For active contracts we process billing contacts, authorised signatories, purchase order references, site addresses, access instructions, health and safety induction records, insurance certificates, and documentation required under waste duty of care regulations. Facilities management engagements may involve processing keysafe codes, contractor attendance logs, and incident reports that include names of individuals present on site.
3.3 Service delivery and environmental compliance
Waste remediation and commercial waste services require waste transfer notes, consignment notes where applicable, descriptions of waste streams, weights, carrier registration details, and evidence of proper disposal or recovery. These records may identify drivers, site wardens, and environmental consultants. We retain data necessary to demonstrate compliance with the Environmental Protection Act 1990, Waste (England and Wales) Regulations 2011, and related guidance.
3.4 Employment and recruitment
We process applicant CVs, interview notes, right to work documentation, qualifications, references, payroll details, tax identifiers, bank account information for salary, and occupational health data where lawful and necessary. Employee monitoring on client sites follows client rules and our internal policies, limited to what is required for safety, security, and performance management.
- Identity and contact data for clients, suppliers, and visitors
- Financial and transaction data for invoicing and credit control
- Technical and usage data from websites, portals, and devices
- Location data where mobile teams log attendance at client premises
- Special category data only where permitted by law and with appropriate safeguards
4. Lawful bases for processing
We rely on one or more lawful bases under Article 6 UK GDPR: contract performance when delivering agreed services; legal obligation when retaining waste documentation or responding to regulators; legitimate interests when improving operations, securing networks, and developing business relationships, balanced against your rights; consent where required for non-essential cookies or certain marketing communications; and vital interests in rare emergency scenarios affecting health or safety.
Special category data, such as health information in accident reports, is processed only where Article 9 conditions apply, typically explicit consent, employment law duties, or establishment and defence of legal claims, with appropriate policy documents where required.
5. How we use personal data
- Providing business support, document processing, and back-office administration
- Planning and delivering facilities management, maintenance, and vendor coordination
- Collecting, transporting, treating, and documenting waste and remediation activities
- Managing accounts, credit checks for trade customers where permitted, and debt recovery
- Training staff, conducting audits, and maintaining ISO-aligned management systems
- Sending service updates, regulatory alerts, and marketing where lawful
- Detecting fraud, enforcing terms, and protecting our legal rights
6. Sharing and recipients
We share personal data with subprocessors and partners who assist delivery, including IT hosting providers, payroll bureaux, shredding services, recycling facilities, carriers, insurers, professional advisers, and credit reference agencies where appropriate. All subprocessors are bound by contracts requiring confidentiality, security measures, and assistance with data subject rights. We may disclose data to courts, law enforcement, or regulators when legally required.
7. International transfers
Primary storage and processing occur within the United Kingdom. Where cloud services involve transfers outside the UK, we implement appropriate safeguards such as UK International Data Transfer Agreements, adequacy regulations, or binding corporate rules, and we assess transfer risks documented in transfer impact assessments.
8. Retention
We retain personal data only as long as necessary for the purposes collected, including statutory retention for financial and environmental records. Typical periods include contract duration plus six to seven years for commercial records, longer where litigation or regulatory investigation requires, and shorter periods for marketing suppression lists and web logs according to internal schedules reviewed annually.
9. Security
We implement organisational and technical measures including access controls, encryption in transit, secure disposal, staff training, incident response plans, and regular testing. No method of transmission is completely secure; we encourage clients to use secure channels when sending sensitive information and to notify us promptly of suspected compromise.
10. Your rights
Subject to exemptions, you have rights to access, rectification, erasure, restriction, portability, objection, and to withdraw consent without affecting prior lawful processing. You may lodge complaints with the ICO at ico.org.uk. We respond to valid requests within one month unless complexity requires extension, verifying identity before disclosure.
11. Automated decision-making
We do not make solely automated decisions producing legal or similarly significant effects without human review, except where permitted by law and disclosed to you. Credit decisions for trade accounts may involve automated scoring with manual oversight.
12. Children
Our services are directed at businesses. We do not knowingly collect data from children under 16 through our website without parental authority.
13. Changes
We may update this Privacy Policy to reflect legal, technical, or business changes. Material updates will be posted on privacy-policy.html with a revised last updated date. Continued use of services after changes constitutes acknowledgement where permitted by law.
14. Related documents
Please also read our cookie-policy.html, terms-of-service.html, and terms-and-conditions.html. For service-specific privacy notices provided under client contracts, those notices supplement this policy where we process data as a processor.
Operational privacy schedule 1
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses personal data categories collected through service onboarding questionnaires as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 1 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 2
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses identity verification for authorised site representatives at client premises as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 2 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 3
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses contact details for facilities helpdesk escalation and out-of-hours response as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 3 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 4
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses employment-related data where we second staff under managed service agreements as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 4 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 5
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses financial identifiers processed for invoicing and direct debit mandates as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 5 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 6
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses technical telemetry from building management interfaces we administer as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 6 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 7
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses environmental monitoring readings linked to remediation project milestones as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 7 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 8
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses communications metadata retained for quality assurance of client support calls as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 8 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 9
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses personal data categories collected through service onboarding questionnaires as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 9 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 10
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses identity verification for authorised site representatives at client premises as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 10 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 11
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses contact details for facilities helpdesk escalation and out-of-hours response as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 11 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 12
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses employment-related data where we second staff under managed service agreements as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 12 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 13
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses financial identifiers processed for invoicing and direct debit mandates as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 13 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 14
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses technical telemetry from building management interfaces we administer as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 14 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 15
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses environmental monitoring readings linked to remediation project milestones as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 15 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 16
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses communications metadata retained for quality assurance of client support calls as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 16 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 17
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses personal data categories collected through service onboarding questionnaires as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 17 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 18
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses identity verification for authorised site representatives at client premises as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 18 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.
Operational privacy schedule 19
ECOCOMPARE LTD maintains alignment between privacy governance and delivery of facilities, administrative, and environmental services. This section addresses contact details for facilities helpdesk escalation and out-of-hours response as applied to engagements delivered by ECOCOMPARE LTD from 13-17 Hursley Road, Chandlers Ford, Eastleigh, SO53 2FW. Clients may obtain clarification by contacting or +44 7522 341155, or by using the form on contact.html. Our teams coordinate with legal, operations, and compliance leads so contractual commitments on ecocompare.work align with live practice. Where services span facilities management, administrative support, and waste remediation, we document responsibilities in schedules rather than relying on informal understandings. Version 19 of this provision reflects reviews completed in 2026 and supersedes informal guidance previously circulated to account managers. We expect client representatives to maintain accurate registers of site contacts, access credentials, and waste stream classifications so that duties described here can be performed without delay. Disputes should first be raised through account review meetings before formal notices are issued under the governing agreement.